Ketentuan Layanan

Last Updated: June 2026

Welcome to Daimaru Official Store, operated by PT. Ekadharma International Tbk. By accessing or using our website at www.daimaruofficial.com, you agree to be bound by these General Terms & Conditions. 

Please read these Terms carefully before placing an order.

About Us

Daimaru Official Store is operated by:

PT. Ekadharma International Tbk Ecommerce 
Aeropolis Techno Park, Jalan Marsekal Surya Darma ASW G.11, RT.003/RW.003, Neglasari, Kecamatan Neglasari, Kota Tangerang, Banten 15129, Indonesia.

Website: www.daimaruofficial.com
Email: csdaimaru@gmail.com
Customer Service (WhatsApp): +62 811 8191116
Customer Service Hours:
Monday – Friday
9:00 AM – 4:00 PM (WIB)

2. Acceptance of Terms

By placing an order through our website, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • You provide accurate and complete information.

  • You agree to comply with these Terms & Conditions.

These Terms apply to all purchases made through Daimaru Official Store.

3. Product Information

We make every effort to ensure that product descriptions, specifications, prices, and images are accurate.

However:

  • Product colors may appear slightly different depending on your device.
  • Packaging may change without prior notice.
  • Product availability is subject to stock.

We reserve the right to correct any pricing or description errors at any time.

4. Orders

After placing an order, you will receive an order confirmation email.

Your order is considered accepted only after payment has been successfully verified.

We reserve the right to refuse or cancel any order if:

  • The product is unavailable.
  • Payment cannot be verified.
  • Incorrect pricing or technical errors occur.
  • Fraudulent or suspicious activity is detected.
  • Incorrect customer information is provided.

If your order is cancelled after payment has been made, a full refund will be processed.

5. Pricing

All prices displayed on our website are in Indonesian Rupiah (IDR) and include applicable taxes unless otherwise stated.

Shipping charges will be calculated during checkout.

Prices and promotions may change without prior notice.

6. Payment

We accept payment through payment methods available during checkout, including:

  • Credit Card
  • Debit Card
  • QRIS
  • Virtual Account
  • E-Wallet
  • Other payment methods supported by Shopify

Orders will only be processed after payment has been successfully received.

7. Shipping

Orders are shipped from Jakarta using our selected logistics partners, including:

  • JNE
  • GrabExpress
  • GoSend

Estimated delivery times are provided on our Shipping Policy page and may vary depending on destination, weather, courier operations, or public holidays.

Customers are responsible for providing accurate shipping information.

8. Returns & Refunds

Our Returns & Refunds Policy forms part of these Terms.

Customers may request returns for eligible products within the period specified in our Return Policy.

Products must be returned in their original condition unless they arrived damaged or defective.

Refunds will be issued using the original payment method after the returned items have been inspected and approved.

9. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours after delivery.

Please include:

  • Order number
  • Description of the issue
  • Photos of the product and packaging

We will review your claim and provide a replacement, refund, or store credit where appropriate.

10. Customer Responsibilities

You agree to:

  • Provide accurate account and shipping information.
  • Keep your account credentials secure.
  • Use our website lawfully.
  • Not interfere with the operation or security of the website.

11. Intellectual Property

All content available on Daimaru Official Store, including but not limited to:

  • Logos
  • Product images
  • Product descriptions
  • Graphics
  • Website design
  • Text

is owned by or licensed to PT. Ekadharma International Tbk and may not be copied, reproduced, distributed, or used without prior written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Daimaru Official Store shall not be liable for indirect, incidental, special, or consequential damages arising from:

  • Website interruptions
  • Delivery delays caused by third-party couriers
  • Customer misuse of products
  • Incorrect information provided by customers

Nothing in these Terms limits rights granted under applicable Indonesian consumer protection laws.

13. Force Majeure

We shall not be responsible for delays or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Fires
  • Epidemics or pandemics
  • Government regulations
  • Internet or system failures
  • Courier disruptions
  • Strikes or labor disputes

Delivery schedules may be adjusted accordingly.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and processing of your information as described in our Privacy Policy.

15. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Any changes become effective immediately after being published on our website.

Continued use of our website constitutes acceptance of the updated Terms.

16. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Indonesia.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Indonesia.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Daimaru Official Store
Operated by PT. Ekadharma International Tbk
Website: www.daimaruofficial.com
Email: csdaimaru@gmail.com
WhatsApp: +62 811 8191116
Address: Aeropolis Techno Park, Jalan Marsekal Surya Darma ASW G.11, RT.003/RW.003, Neglasari, Kecamatan Neglasari, Kota Tangerang, Banten 15129, Indonesia.